Refund policy

We want you to love your Woolet frames. If you are not completely satisfied, you may return your order within 30 days of delivery.

Eligibility

• Frames must be unworn, undamaged and returned in their original case and packaging.
• Bespoke (made-to-measure) frames are produced to your individual measurements and are non-returnable, except in the case of a manufacturing defect.
• Frames fitted with prescription lenses by a third party are not eligible for return.

How to start a return Email support@woolet.co with your order number. We will send return instructions. Return shipping costs are the customer's responsibility unless the item is faulty.

Refunds Once we receive and inspect your return, we will issue a refund to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

Faulty items If your frames arrive damaged or develop a fault, contact us within 14 days of delivery and we will arrange a replacement or full refund at no cost to you.